Privacy Policy
We are accessible from www.loea.co.uk, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by us and how we use it. If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.
General Data Protection Regulation (GDPR)
We are a Data Controller of your information.
Our legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Information we collect and the specific context in which we collect the information:
- We need to perform a contract with you
- You have given us permission to do so
- Processing your personal information is in our legitimate interests
- We need to comply with the law
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. If you wish to be informed what Personal Information we hold about you and if you want it to be removed from our systems, please contact us.
In certain circumstances, you have the following data protection rights:
- The right to access, update or to delete the information we have on you.
- The right of rectification.
- The right to object.
- The right of restriction.
- The right to data portability
- The right to withdraw consent
Log Files
We follow a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.
Cookies and Web Beacons
Like any other website, we use ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.
Privacy Policies
You may consult this list to find the Privacy Policy for each of our advertising partners.
Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on our site, which are sent directly to users’ browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.
Note that we have no access to or control over these cookies that are used by third-party advertisers.
Third Party Privacy Policies
Our Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options. You may find a complete list of these Privacy Policies and their links here: Privacy Policy Links.
You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites. What Are Cookies?
Children’s Information
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
We do not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.
Online Privacy Policy Only
Our Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they share and/or collect. This policy is not applicable to any information collected offline or via channels other than this website.
Consent
By using our website, you hereby consent to our Privacy Policy and agree to its terms.
London Online may collect some or all of the following personal data. This may vary according to your relationship with us:
- Full name
- Date of birth
- Address
- E-mail addresses
- Telephone numbers
- Business name
- Job Title
- Profession
- Employment status
- Bank details
- National insurance number
- Nationality
- Forms of identification (passport, driver’s licence).
Under GDPR 2018, we must always have a lawful and legitimate basis for using personal data. This may be because the data is necessary for the performance of a contract with you. You have consented to the use of your personal data and because it is in legitimate business interests to use it.
Your personal data will be used for following purposes:
For Applicants (prior to the commencement of a Tenancy)
- Supplying you with details by email, post, telephone or text of properties that may suit your ongoing requirements.
- Communicating with you to arrange viewings, discuss viewing feedback or to discuss a potential rental application
For Applicants/Tenants (after an Application/Tenancy has commenced)
- Referencing you and carrying out Right to Rent checks
- Communicating with you on matters relating to the tenancy. This may include responding to emails, letters, texts or phone calls from you.
- Supplying you with information by email, post, telephone or text. You may unsubscribe or opt-out at any time by contacting us.
- In line with GDPR 2018 policy and protocol, we are required to advise you that your telephone numbers will be used to communicate with you in relation to the tenancy but also to deal with maintenance and repairs.
Your telephone numbers will be passed on to maintenance contractors who will liaise with you to organise appointments and access for works that are required.
Information provided under the performance of this Agreement may be shared with the landlord and other agents, credit and referencing agencies, local authorities, utility and water companies, Police, tracing agents, our legal representatives, solicitors, mortgage lenders, maintenance contractors, utility switch companies, chartered surveyors and estate agents.
In some limited circumstances, we may be legally required to share certain personal data, for example, if we involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.
You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.
We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected.
Your attention is drawn to our Privacy Policy; a link can be found at the foot of this page. The Privacy Policy sets out what information we obtain and how we use it.